There are many ways which may result in GPS location failure, however, please see below tips for increasing the device location accuracy.
- Make sure reps devices have a clear view of outdoors, GPS may not work indoors, in a parking garage, surrounded by buildings, in the mountains, underground, etc.
- Please ensure that the location settings are enabled on the devices.
- Turn on Wi-Fi: Reps device doesn't need to be connected to any Wi-Fi networks, but keeping Wi-Fi on allows location service to work better.
- Also, before starting to interact ask the users to check their location on the Map View within the app.
Should you have any further questions or may need assistance. Please reach us at firstname.lastname@example.org