What's the benefit of going directly to GeoOp?
We handle all your inquiry and support needs. Our support team is available 24/7 via chat or phone call. You also have access to our exclusive training documents and webinars for free.
Will there be changes to my subscription costs?
We are re-aligning our subscription charges to current market prices. Please refer to our website for updated pricing: https://geoworkforcesolutions.com/geo/pricing/
Why is my subscription cost changing with the transition?
You may notice an increase in the pricing between Telstra and GeoOp. Telstra had a wholesale deal with GeoOp for bulk licenses which has now expired. There were some incremental price increases that were not passed on via Telstra.
Will I lose my data and start a new account?
No. All the data will remain the same. We will just be changing your billing type from Telstra-managed to Geo-managed billing.
How long will the transition take?
Telstra-managed subscriptions will be transitioning to GeoOp soon. We'll keep your record on file and give you a call to assist with the transition. From there, we will be updating your billing and the changes will apply right away.
How can I get more help from you?
You can reach out to support in 3 ways.
- Email firstname.lastname@example.org
- Call us on the phone
+61 3 8400 4768 in Australia
+1 720 316 7268 in the United States
+64 9 801 6062 in New Zealand.
+44 20 3318 1122 United Kingdom
+27 10 500 9511 South Africa
- Or use intercom right from the app or any of our websites. Just click on the little intercom logo wherever you see it. (below)