Here are the possible factors that could be causing this latency:

• Internet connection stability (be it wifi or mobile data)
• App glitch which can be corrected with the following

   - You can log out of the app and log back in again to resync information
   - You can close the GeoOp app using the phone's task manager
   - You can uninstall and re-install the app

• Phone might have a lot of apps open
   - Your staff might have multiple apps open which would cause the phone memory to be used up and even the mobile data and thus causing the latency.
   - In order to avoid this they need to pull out the task manager on their iPhone by double tapping the home button and closing all the apps (including GeoOp. Just reopen GeoOp after this) to free up phone memory and avoid unnecessary use of mobile data.

• Pending phone OS update
   - There is a possibility that your phone needs to be updated. Go to the settings of your phone and look for the update option to check for updates.

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